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Frequently Asked Questions

Where do I get my order?

Inmediantly after completing your purchase, you will acces to the download section. A download link is also generated that will be send to your e-mail to download the product.

Also, you can go to the download page whenever you want by your customer account:

I can't open the file
Most of the files comes in a compressed format with a .rar extension. Therefore, you need to unzip it before opening in your drawing software.
What are the use license of the files?

In ArquiFlash, we have two types of permissions to use the files that you can download from our page that will give you different rights for their use:

 

A.- BASIC LICENSE

When you purchase a file in ArquiFlash, wether it is free or paid, you acquire it with the conditions of a basic license.

ALLOWED USES:

  • You can edit, manipulate and reconstruct the content of the files.
  • The files can be used in companies or offices of up to 4 people.

 

NOT ALLOWED USES

  • The files cannot be used for educational purpose.
  • The files cannot be used in public institutions.
  • The files cannot be used to incorporate them into publications, like books, magazines, articles, ...
  • Resales or redistribution of the material.

 

B.- SPECIAL LICENSE:

If you want to expand the conditions of use of the ArquiFlash files, you can do it through special permission by contacting us and indicating your situation, so that we can help you.

ALLOWED USES:

  • You can edit, manipulate and reconstruct the content of the files.
  • The files can be used in companies or offices of more than 4 people.
  • The files can be used for educational purpose.
  • The files can be used in public institutions.
  • Use the files to incorporate them into publications, mentioning ArquiFlash as author and source.

 

NOT ALLOWED USES

  • Resales or redistribution of the material.

 

PROHIBITED USES (in both license):

  • Release or sublicense the products
  • Publish or give away the products
  • Use of the products for immoral, fraudulent, illegal or discriminatory purposes.
  • False representation of the authorship of the products
I can't download the file. What can I do?

Links sometimes can take a little longer than usual to generate, but it is a very rare problem. You can also check your customer account or your email as the download link is automatically sent. If you haven't received anything, please check your spam inbox. Finally, if the problem persist, you can contact us through the contact page, and we'll be very happy to help you.

How many times can I download the product?

You can download your products all the times you want, with lifetime access. Also, you can download the purchased products from your account.

Will I receive an invoice?

Yes. You will receive an e-mail confirmation after purchasing the product with an invoice link and a download link. Also, you can download the PDF invoice from your account.

Can I buy with Tax exemption for valid EU VAT?
Yes. If you have a valid EU VAT ID you can apply to a tax exemption invoice by filling out the EU B2B box in the cart page.